Event Date Guarantee
The event date guarantee is offered to insure that your order is not delivered after your event date. If the event date is too soon for ground shipping a representative will contact you with alternate service levels. Only guaranteed or confirmed orders are shipped when the event date is entered. Orders are typically shipped within 2 business days. A confirmation email is sent when orders are shipped. If the event date field is left empty we will process your order ASAP but reserve the right to take up to 2 weeks (this is extremely rare) to ship it.
Notice to PayPal Express customers. Due to the nature of PayPal Express, we are unable to manage the event date guarantee system. If you place an order using PayPal and have an upcoming event date please proceed with the regular checkout and select paypal as an option then. We encourage customers to call or email us with any concerns. Because we try to ship orders out as fast they come in the warehouse may not be able to stop a shipment in progress or make any changes. We will always try our best, so feel free to contact us with any concerns whatsoever.